Can That Installer Do the Job?

Lately it seems everyone is jumping into the systems integration industry. How can a consumer be sure that a custom installer can perform the quality installation work they need?

The interview process to pick a custom installer can be a difficult one. Deciding which company to choose can be as difficult as choosing the system itself. The following is a list of questions to ask during the interview process.

Have they previously installed a similar type system like to one they are proposing for you? Can they provide you with the name of a previous client (references)? If they don’t have a showroom, can they take you to a previously completed project? Can they show you a portfolio of pictures showing systems they have completed? How many years have they been in the industry? Is the installer trained and certified by the manufacturer of the products they are proposing? Do they hold any industry certifications?

Budget considerations: Discuss your budget for the project with the installer. It should be their job to design a system that meets your needs and expectations within your budget. This should include: parts, cabling, remote/control system and labor; all that is necessary to complete the project with no surprises.

Are they licensed to do the work they are proposing? Most states require a license to install/service or maintain any type of low voltage system (audio/video, home network, phone system, security or camera systems). You can check either the licensing or Consumer Affairs page on your state Web site to see if your area has a requirement. Some counties may have their own requirements as well. Most sites have the ability to search a company name so you can verify the company you are working with holds a valid license.

Do we need permits to install the system? The answer is yes, although some municipalities are not requiring them for low-voltage system installations. Ask your town building/electrical inspector about the requirements in your area. The custom installer you are interviewing should be able to give you the answer.

After the sale support: Are they available to answer questions after the installation is complete? Will they provide tutorials for all family members? Do they provide after-hours service and support? Is this part of the contract or does it cost extra?

Warranty period: How long is it? What is specifically covered and what isn’t? Is the manufacturer’s warranty covered as well as the installation? Is removal and reinstallation of a product part of their warranty? Is a loaner provided, should a product need to be sent for repair for any length of time?

Terms and payment schedule: What type of deposit is required? What is the timeframe for progress payments, prewire, trim out and job completion. Some states and municipalities require final payments held until all inspections are passed and a certificate of occupancy is issued.